Please be advised the National Union of Students are a Students’ Unions membership and campaigning organisation, but we cannot do individual student case work or support. Due to the extremely high number of student emails we are receiving daily, relevant information for students is detailed below, we will be unable to respond individually.

TOTUM have now taken over administration of the student discount card, so you’ll need to send any queries to them at help@totum.com

If you are a student, we would highly recommend you get in touch with your local students’ union for individual support. In addition, organisations such as Citizens Advice will be able to support you with advice on issues around housing, legal representation, funding, and much more.